LifterLMS Orders

Orders are the foundation of payments, enrollments, and access control in LifterLMS.

Every course or membership purchase creates an order. Orders act as the central record for:

• Payments and payment attempts
• Subscriptions and renewals
• Student enrollment and access
• Refunds and cancellations
• Order history and activity tracking

If you are familiar with older payment or enrollment workflows in LifterLMS, Orders now replace and unify those systems into a single, consistent order record.

This article explains the core features available in the LifterLMS Orders screen.

An order is created whenever a student purchases or enrolls in a course or membership.

The main Orders screen provides a list of all orders. From here, you can:

• View all orders: See a comprehensive list of every transaction that has occurred on your site.
• Filter and search for orders: Use the search bar and filtering options to find specific orders by status, date, or customer.
• View order details: Click on an order to see more detailed information, including the customer’s details, the products purchased, and the order status.

Order statuses reflect both payment state and student access. Understanding how each status behaves helps you manage enrollments, troubleshoot payment issues, and handle cancellations or refunds correctly.

• Active: This status applies only to recurring orders and indicates that the subscription is currently active. The payment gateway will automatically schedule and process future recurring payments.
• Cancelled: This status means that an administrator has manually cancelled the order. When an order is cancelled, the student is automatically unenrolled from the associated course or membership.
• Completed: This status means that the transaction was processed successfully for one-time payments.
• Expired: This recurring-only status indicates that a subscription has reached the end of its term and is no longer active. For example, a 12-month access plan will become “Expired” after the final payment has been made.
• Failed: This status appears when a payment attempt for a single or recurring order has failed. The gateway was unable to process the transaction successfully.
• On Hold: This recurring-only status denotes that the subscription has encountered payment issues.
• Pending: An order is marked as “Pending” when it has been created, but no payment has been attempted yet. This is a common starting status for orders before the payment is processed.
• Pending Cancellation: This recurring-only status indicates that a student has cancelled their subscription from their account dashboard. The student will retain access until the end of the current billing period, at which point the status will change to “Cancelled.”
• Refunded: This status means that a full or partial refund has been processed for a transaction associated with the order.

You can pause a student’s recurring payments by manually changing their order status.

Note: When you change an order status from “Active” to “On-Hold“, LifterLMS will temporarily prevent any new recurring payments from being processed for that subscription.

This is a helpful feature if a student requests a temporary billing pause or needs a short break from their course. When the student is ready to resume their subscription, you can manually change the status back to “Active” so the regular billing cycle can continue.

To change the status of an order and pause recurring payments, follow these steps:

1. Navigate to WordPress Dashboard > LifterLMS > Orders.
2. Click on the order number that you want to manage.
3. Find the “Status” dropdown menu on the order screen.
4. Select “On-Hold” from the dropdown options.
5. Click the Save Order button to apply the new status.

Every payment attempt is recorded as a transaction. Transactions give you a complete payment history for an order, including failed charges, retries, and refunds, making them essential for support and accounting.

For a recurring order, you will see multiple transactions over the lifespan of the order. For a single payment order, you will only see one transaction in most cases.

You can process refunds directly from the order details screen. LifterLMS supports both full and partial refunds. When a refund is processed, you have two options:

• Process automatically via the payment gateway: The funds will be automatically returned to the customer.
• Process a manual refund: You will need to return the funds to the customer manually.

By default, processing a refund automatically unenrolls the student from the associated course or membership. If you need to issue a refund without removing access, you must re-enroll the student after the refund is completed.

Order notes provide a history of activity related to an order. This includes:

• Transaction details
• Enrollment changes
• Order status changes
• Refunds

You can view and manage a student’s enrollment status directly from the order screen. Enrollment changes are handled automatically based on payment and order status. Manual adjustments are useful when resolving payment disputes, correcting enrollment errors, or granting access as an exception.

Student access is controlled by the access plan linked to the order. Time-limited plans expire automatically, while lifetime plans remain active unless a recurring payment fails or the order is cancelled.

To delete student enrollment for expired students, refer to the ‘How Do I Delete Student Enrollment‘ documentation for instructions.