Troubleshooting with LifterLMS

Setting up and managing your eLearning Platform can pose challenges as you learn how to use the LMS. Our support team is available to assist you with any questions you may have, regardless of their complexity. 

We’ve created a quick troubleshooting guide to help you navigate the problem-solving process. This guide empowers you to resolve issues independently or provide our support team with the necessary information for prompt assistance.

If your pages are not loading correctly, you see the loading icon spinning endlessly, or encounter loading issues, it might be due to a conflict between LifterLMS and other plugins on your site.

The best way to troubleshoot is by temporarily turning off all plugins except for LifterLMS. Check if the issue persists with only our product activated. If the problem disappears, gradually enable each plugin one by one to identify the conflicting one.

Once you pinpoint the problematic plugin, you can submit a support ticket for assistance or decide whether to keep the conflict causing plugin disabled or find an alternative. 

If you’re worried about doing this on your live site, consider copying it to a staging environment to avoid disrupting users. Many hosts offer free staging sites. Check our All About Staging Sites guide for guidance.

If your website content isn’t showing up as expected, like issues with sidebars, headers, or footers, your chosen theme might not be the best fit for LifterLMS.

To rule out display problems, try switching from your current theme to a default WordPress default theme like Twenty twenty four and check if the issue persists.

It’s also worth considering switching to the modern LMS theme made by LifterLMS called Sky Pilot.

If you come across any glitches, the first thing to check is whether your LifterLMS plugins are up to date. We regularly release updates to fix bugs in both the core plugin and our add-ons, so a quick update might solve the problem.

Not sure if your plugins need updating or how to do it? Make sure your license key is installed How Do I Add My License Keys and Add-Ons to LifterLMS On My Website? It activates your license and ensures you receive update notices for all your plugins.

After confirming your LifterLMS plugins are up to date, check if your system is too. Problems can stem from using outdated versions of PHP or WordPress.  You can check the version of your PHP or WordPress in Tools > Site Health. Check out this link Tools: Site Health.

We keep our products compatible with the latest releases for optimal performance.

Refer to our System Requirements documentation for a list of our requirements and guidance on updating systems like PHP.

Are your users having trouble logging in, accessing their courses, or resetting passwords? This common issue often stems from active caching on your site. To quickly check, clear your cache and disable it temporarily to see if the problem persists.

For more details on caching issues and solutions, explore our Caching Issues FAQ.

Another problem you might encounter is being unable to view a page, course, or lesson on the front end, receiving a “not found” message. 

This is typically resolved by going into your settings and flushing your permalinks. 

Our guide on How to Flush WordPress can walk you through this process.

One of the most helpful tools you can use when encountering any issues on your site is your site’s debug logs.

This log keeps track of errors that occur and can point you in the direction of what is causing the error.

These logs are also frequently asked for by support teams to help quickly locate and solve any conflicts or bugs.

If you need to access your debug logs or would like further information please see our documentation here: Finding Debug Logs in LifterLMS for more information.

We’ve got helpful guides and answers to common questions on the LifterLMS website. We update them regularly, so there’s always something new to explore. Chances are, you’ll find a solution to your question in our documentation.

Just head over to the LifterLMS Knowledge Base and perform a search.

Our support team is always ready to help with any questions you may have regarding setup and functionality!

If you’re unsure about how to seek support, check out our guide on How do I submit a LifterLMS support ticket?.

When submitting your support request, remember to include a System Report. This report provides a snapshot of all the plugins and systems running on your site, enabling our team to quickly diagnose issues. Check out this guide on How to use the LifterLMS System Report.

We also appreciate screenshots, screen recording videos, and links to pages where you’re facing issues. The more detailed written and visual information you provide, the faster we can identify and help you solve the problem.

Here is a list of all the resources mentioned in this article to help you troubleshoot:

• All About Staging Sites
• How Do I Add My License Keys and Add-Ons to LifterLMS On My Website?
• Tools: Site Health
• LifterLMS System Requirements
• LifterLMS FAQs on Caching and Password Reset
• How to flush WordPress rewrite rules or permalinks
• Finding Debug Logs in LifterLMS
• Frequently Asked Questions
• How do I submit a LifterLMS support ticket?
• How to use the LifterLMS System Report