ASK FOR HELP

Get support directly from our team of experts. We’re here to help.

If you’re looking for the best way to get help for your Learning Management System website, you’ve found it.

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3 Ways To Get Help Right Now

Send Us a Message

Get free advice on how to troubleshoot issues yourself. We can point you to helpful documentation, tutorials, and suggest add-ons for your site.

Get Premium Support

Purchase a premium or priority support plan for hands-on help from our team of experts. 8 people on our team handle your premium support tickets.

Join the Community

Connect with other LMS site creators in a friendly community with over 10,000 LifterLMS users. Share tips, ask questions, and collaborate.

Best Support Ever

I have experience with other WP LMS plugins and find LifterLMS’s support to be superb.

LifterLMS is packed full of features and comes from people who have a deep understanding of learning. I am mystified by the depth of thought that goes into the responses to my questions.

These people are some of the best people I have run across in the WordPress Universe. I am truly astounded at what a great experience I have encountered with LifterLMS.

Steve Horn, Online Music Teacher, Entrepreneur

Support Frequently Asked Questions

What is the difference between support if I am using the free plan vs. having a paid plan?

Only paying LifterLMS customers have access to the technical support team ticket system. Free users can contact LifterLMS with general questions.

Will you log into my website to help troubleshoot any challenges?

Only LifterLMS customers with paid plans will receive the level of service where we log into your website to help troubleshoot.

How long does it take for LifterLMS support to respond?

We typically respond in less than 12 business hours.

Will you jump on a call with me to provide support?

Yes, if you have the Universe Bundle or Infinity Bundle plan, you can join our live weekly Office Hours Mastermind call on Zoom to get live support.

What is your refund policy?

Every purchase comes with a 30-day 100% money-back guarantee. Just contact us if you are not satisfied for any reason to receive a 100% refund.

Do I have to pay you to ask a presales question?

No. Use our contact form for free and include as much information as possible to help us help you.

You don’t have to go it alone. We’re here to help.