Error Message: “Unable to reset password due to an unknown error. Please try again.”

This error message, “Unable to reset password due to an unknown error. Please try again” may display when attempting to reset a password using a password reset form on the Student Dashboard.

This error is caused by your web server responding with an error message when attempting to send the password reset email. To fix this error you should contact your webhost for assistance with the server’s mailing capabilities. You can also bypass this by utilizing an SMTP mail service like Mandrill or Mailgun. For more information on mail issues and setting up SMTP services please refer to our Email FAQs.